Help! Frequently Asked Questions (FAQ)

 

Where are your stores?

Do I need to make an account to buy games from you?

  • You can make an account by clicking on my account at the upper right hand corner of the website. We highly recommend this as this is a requirement for our loyalty rewards program
How will I know if the item is available or in stock?
  • You can now filter in stock items by clicking the "In Stock Now" line at the filter menu found on the left hand site of the page.
How will I know if the item is for pre-order and when will it arrive?
  • Items for pre-order will have a banner saying PRE-ORDER on the thumbnail picture of the item. If there is no mention of the arrival date on the product then most probably it will take approximately 2 months from today's date.

    Can I reserve and how? Also how will I know if it is here already?

    • Yes you can! All you have to do is the order on the website. You can even pay for the item once it arrives (only for bank deposit and/or cash on pick-up. Credit cards and Paypal are automatically charged)
    • Our staff will then notify you via e-mail once your order is ready for shipping or pick-up

     Shipping 

    Where can I find the details for shipping?

    You can find the details by clicking here.

     

    What if I have both available and pre-order games in my order?

    • We will ship the items once all are available and paid for.
    • Alternatively, you can also pick up the available items at our branches and have the pre-orders shipped when they arrive
    Payment Options

         

    There are 4 ways to pay:

    • Bank Deposit through our BPI account
    • Cash on Delivery
    • Cash on Pick-up (In our store)
    • Paypal
    • Credit Card

    TRANSACTION POLICY UPDATES 

    In an effort to improve and be of better service to our customers, we are making several changes to our policy.

     

    Changes are below:

    1. Lead time is now adjusted to 3 months instead of 2 months. The port congestion plus the slowness of Philippine customs leaves us no choice but to extend our lead time of new arrivals. 
    2. We will be opening up special pre-orders for rushed shipments to be done via air. These will be a bit more expensive and will only be included for small items. Best to send an email to gaminglib.customerservice@gmail.com
    3. Since the past 3 months we have been receiving our shipment in batches and not in one release. This has caused issues as sometimes for example we are expecting to receive X number of Betrayal but only X-5 arrived. Given this, we are prioritizing all PAID orders first to be fair to those who have already sent us their payment after that will be the first order first serve basis. We have encountered a lot of customers who simply order but never show up to pay and pick up their order and it has become unfair to those who have paid and spent their hard earned money first. (Those who wish to pay now so that you can be prioritized can pay via bank deposit at any BPI branch)
    4. All shipping will be done via the main office of Gaming Library. Deliveries within Metro Manila will take 2-3 days after confirmation of payment.  Deliveries outside of Metro Manila and to provincial addresses will take 7 days after confirmation of payment.
    5. For pick-ups: Once the item has arrived an email will be sent to you if the item is ready for pick up at your desired branch. Please respond to the email on a possible time frame on when you can pick up and pay for your order. Unpaid orders will be cancelled if no response is given after 2 weeks after the notification email has been sent to you.